Please note: Hog Hollow is situated on the edge of the gorge, so it is not suitable for wheelchairs or people who have mobility or related diability issues.
There are unfenced pools and dams on the property so children must at all times be accompanied by their parents and/or legal guardians.
There is no television or wi-fi in the suites at the lodge, there is a communal TV in the far lounge at the main house and one in the children’s playroom.
Wif-fi is accessible in the main lodge areas and is complimentary.

We accept children of all ages:
A maximum of 2 children aged 12 and under, sharing with their parents, can be accommodated in our Loft suites.
These are double storey suites. Upstairs is the master bedroom with en-suite bathroom (separate shower and bath) downstairs, in the lounge is a double sleeper couch and an ottoman which is slightly shorter than a single bed; these are made up in the evening for the children

• The rate for children sharing accommodation with parents includes Bed & Breakfast and a special complimentary kiddies dinner each evening. The rate remains the same whether children eat meals or not.
• Children 2 & under sharing with parents have complimentary dinner bed and breakfast.
• An additional amount is charged if the children prefer to have the same menu as their parents.
• Children under 12 or sharing accommodation have an earlier dining time of 6pm to the main adult dining time of 7.30pm. Separate family dining is easily arranged if parents wish their children to join them at the main dining time.
• Babysitting services available on request – charged to the guest directly.
• We have two cots available on a first-come-first-serve basis, which are complimentary.
• There are two unfenced dams and a swimming pool on the premises.
• There is a playroom in the main lodge area for children, with TV, DVDs and games.
• There is a communal television in the main house, none in the rooms.
• Children & adults to please be aware at all times of noise factors regarding other guests.
• Children are at all times the responsibility of their parents and/or legal guardians.

• Include a full farmhouse breakfast.
• Include VAT at the current rate of 15%.
• Subject to change without prior notice.

• Two nights.
• From 16 Dec to 10 Jan each year minimum 3 night stay.
• Over the Easter holidays each year a minimum three nights’ stay.

• 100% of total cost of stay 30 days prior to stay, or a valid credit card number with expiry date – a 50% deposit will be deducted to secure booking.
• Mastercard & Visa cards - we require the three digit code.
• No AMEX or DINERS cards are accepted for payment from Agents/Operators.

• RATES: include B&B and VAT at the current rate of 15%. SUBJECT TO CHANGE WITHOUT PRIOR NOTICE
• ARRIVAL: From 14h00 & DEPARTURE is at 11h00
• FULL PAYMENT AND FINAL ROOMING LIST required 90 days prior to arrival by bank transfer, or by valid credit card number (and three digit code for Visa and Mastercards) for full deduction.
• Please note: we do not accept Amex or Diners cards as payments from Agents or Operators.

1. We require a deposit of 100% 30 days prior to stay to confirm the reservation. We may impose a cancellation fee in the event of cancellation before date of arrival. The fee will depend on the nature of the reservation, the length of notice of cancellation before delivery, the reasonable potential to find alternative clients for the reservation and the reason for cancellation. In the event of cancellation due to the death or hospitalization of the person for whose benefit the reservation was made the full amount will be returned on receipt of relevant documentation. Cancellations between seven and thirty days before arrival will result in 50% of the total cost of stay being withheld.
2. In the event of cancellation within six days of arrival, there will be no refund.
3. In the event of premature departure, we may charge for the full extent of stay which was booked and confirmed.
4. Receipt of a deposit or credit card number or voucher number assumes unconditional agreement of these terms.
5. In the case of Tour Operators and or Travel Agents, a written confirmation assumes unconditional agreement of these terms.
6. Cancellations must be received in writing.

1. We require a deposit of 100% 30 days prior to stay to confirm the reservation. We may impose a cancellation fee in the event of cancellation before date of arrival. The fee will depend on the nature of the reservation, the length of notice of cancellation before delivery, the reasonable potential to find alternative clients for the reservation and the reason for cancellation. In the event of cancellation due to the death or hospitalization of the person for whose benefit the reservation was made the full amount will be returned. Cancellations between seven and thirty days before arrival will result in 50% of the total cost of stay being withheld.
2. Cancellations between twenty nine and fifteen days, there will be a 75% cancellation fee.
3. In the event of cancellation within fourteen days of arrival, there will be no refund.
4. In the event of premature departure, we may charge for the full extent of stay which was booked and confirmed.
5. A written confirmation from Tour Operators and Travel Agents assumes unconditional agreement of these terms.
6. Cancellations must be received in writing.

Guides/drivers staying at the lodge, pay the same rates as above.

We have a policy of NO THIRD adult sharing a room.

Hog Hollow Country Lodge has a strong commitment to providing excellent service to all of our customers and visitors of the website, including respecting concerns about privacy. Hog Hollow Country Lodge will explicitly ask when we need information that personally identifies you or allows us to contact you (‘personal information”). Generally this information is requested when making reservations; when requesting a particular service. You agree to provide accurate and current information , and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
The purpose for which Hog Hollow Country Lodge will use your personal information are as follows: to transact withy you via website or email regarding reservations, to provide services to you via our website; to inform you of new features, series, special offers and accommodation (provided you have consented to receiving such marketing material); to enable us to process, validate and verify reservations and requests for services and for the purposes for which you specifically provided the information; to improve your experience on our website.
Hog Hollow Country lodge shall be entitled to disclose personal information if required to do so (a) to comply with applicable law or with legal process served on Hog Hollow Country Lodge; (b) to protect and defend the rights or property of Hog Hollow Country lodge, and (c) for the purposes of distributing same to various employees and/or third parties who assist Hog hollow Country Lodge in providing services to you and thus need to know your personal information in order to render a proper and efficient service to you. We will ensure that all such employees and/or third party service providers having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information.
You are aware that information and data is automatically collected through the standard operation of the Internet servers and through use of “cookies”. “Cookies” are small text files a website can use to recognize repeat users, facilitate the user’s ongoing access to and use of the website and allow a website to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto your system and damage files. Generally, cookies work by assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you with certain features (eg., customized delivery of information) available on our Websites.
WHILST HOG HOLLOW COUNTRY LODGE IS OF INTENT TO TAKE REASONABLE MEASURES TO KEEP PERSONAL INFORMATIN ABOUT YOU CONFIDENTIAL, IT SHALL HOWEVER NOT BE LIABLE FOR ANY LOSS OR DAMAGE, SUFFERED AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION BEYONG THE REASONABLE CONTROL OF HOG HOLLOW COUNTRY LODGE.
HOG HOLLOW COUNTRY LODGE WILL:

• Treat your personal information as strictly confidential;
• Take appropriate technical and organisational measure to ensure that your personal information is kept secure and is protected against unauthorized or unlawful processing, accidental loss, destruction or damage, alternation, disclosure or access;
• Promptly notify you if we become aware of any unauthorized use, disclosure or processing of your personal information;
• Provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable request; and
• Upon your request, promptly return or destroy any and all of your personal information in our possession or control.

We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
You have the right at any time to rectify the Personal Information collected, object to the processing of Personal Information (subject to legislation) and to lodge a complaint at the Information Regulator.
All enquiries must be addressed to the information officer.

Although Hog Hollow Country Lodge prides itself in providing accommodation facility which adheres to reputable safety standards, all guests and visitors to the property are hereby advised and accept that should they fail to adhere to the instructions provided by the business or act in any improper manner, for instance wandering off the demarcated pathways, accidents may occur. Neither, Hog Hollow Country Lodge nor its staff or employees will be held liable for any injury, loss or damage, of whatsoever nature, to the persons or property of any patron if aforesaid injury, loss or damage was caused due to circumstances beyond our reasonable control. This includes any consequential damages cased as a result of such injury or damage to property.

Pleas ensure that your valuables are not left unattended as we will not accept liability with regards to the disappearance or damage of valuable items of any guest or visitor, unless such disappearance or damage has regard to any situation within the Business’s reasonable control.
We will accept no liability in the event of the following:

• Guests/visitors leaving/losing any valuable goods at the pool area or communal area;
• Guests/visitors leaving their doors open/unlocked, unless the management of Hog Hollow Country Lodge has specifically requested the doors to be kept open/unlocked for necessary maintenance or cleaning services, whilst valuable items are left in the suites/villas.
• Guests/visitors not taking the necessary care with regards to the usage of their valuables whilst at the premises.

The Management reserves the right to prohibit the use of the pool to any person and the right to remove persons whose behaviour is such that it interferes with the comfort and safety of others.
The pool area is unsupervised and persons using this area do so at their own risk. The hotel takes no responsibility for damage done to person or possessions in the area by themselves or others, nor is the hotel responsible for loss of possessions left unattended.
In order to ensure the enjoyment and safety of all who use the pool area, please follow these rules:

• Running; jumping and other activities are strictly prohibited.
• Items not directly designed for use in a pool area not to enter the water.
• Conventional swimwear to be used at all times.
• Consumption of food and alcohol is prohibited in the pool.
• No breakable glassware or crockery items allowed within 5metres of the swimming pool.
• Drunk and disorderly conduct is prohibited.
• Children must be supervised by their parents and/or legal guardians.

Hog Hollow Country Lodge endeavours to ensure that the highest standard is adhered to in the preparation and cooking of our foods for human consumption. This includes strictly ensuring that our staffs who prepare our food are tidy and clean at all times, which includes washing their hands with a hand sanitizer every few instances.
We are open to receive any legitimate/honest customer complaints from our customers subject to the following:

• The Customer shall read the menu to ascertain whether or not the product contains any ingredients that the customer is allergic to. The Customer accepts that the business cannot be held liable for any harm that it (the customer) may have incurred due to failure to read warnings and other information provided on the menu;
• The Customer shall immediately submit to the business a reminder of any product that is found to be harmful or defective or wanting in any other respect. This should be done within 24 hours of discovering the defect or harm, whichever might be the case.

As Hog Hollow Country Lodge cannot be help liable for any harm or loss caused to a Consumer if such harm or loss cannot be attributed to any circumstances within the Company’s reasonable control, the Company will accept no liability for harm/damage caused by consuming the Company’s products after the “best before date” or in any other way against its instructions.